Refund policy
Returns & Refund Policy
Last Updated: September 2026
At VEYHLA, we want you to feel confident when shopping with us.
We offer a 30-day return policy on eligible purchases. This means you generally have 30 days from the date you receive your order to request a return.
This policy applies to customers in the United States, United Kingdom, Canada, Australia, and other destinations where VEYHLA offers shipping, subject to any mandatory consumer rights that apply in your location.
Nothing in this policy limits, excludes, or replaces any consumer rights that cannot legally be excluded under the laws applicable to you.
1. Our 30-Day Return Policy
You may request a return within 30 days of receiving your order, provided that the item is eligible for return under this policy.
For a voluntary return, the item should generally be:
- Unworn and unused
- In the same condition in which you received it
- Free from damage caused after delivery
- Returned with its original packaging, where reasonably possible
- Accompanied by your order number or other proof of purchase
Because VEYHLA sells jewelry, we recommend trying on and inspecting your item carefully before wearing it.
Items that have been worn, damaged, altered, resized, engraved, or otherwise modified after delivery may not qualify for our voluntary change-of-mind return policy, except where applicable law provides otherwise.
2. How to Request a Return
To request a return, please contact us at:
Email: contactveyhla@gmail.com
Please include:
- Your full name
- Order number
- Email address used for the purchase
- Item(s) you would like to return
- Reason for the return
We may request photographs of the item to confirm its condition before approving the return.
Please do not send your item back before contacting us.
Once your return request has been reviewed and approved, we will provide you with the applicable return instructions.
Returns sent without first contacting VEYHLA may experience delays in processing.
3. Return Address
VEYHLA is an online-only ecommerce business and does not operate a customer-facing physical store, showroom, or retail location.
For this reason, we do not accept in-person returns at a physical store.
We will provide the appropriate return address and instructions after your return request has been approved.
Please do not send a return to an address found elsewhere online, to our supplier's address, or to any other address unless VEYHLA has specifically instructed you to do so.
4. Return Shipping Costs
For a voluntary return due to a change of mind, preference, sizing issue, or similar reason, the customer may be responsible for the cost of return shipping, where permitted by applicable law.
If the item is:
- Defective
- Damaged before delivery
- Incorrect
- Significantly different from its description
- Missing components
- Otherwise covered by a mandatory consumer remedy
VEYHLA will provide the appropriate remedy and cover return shipping costs where required by applicable law.
Return instructions will be provided after your request has been reviewed.
5. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible at:
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging, where relevant
We may request additional information to assess the issue.
Depending on the circumstances and applicable law, we may provide:
- A replacement
- A refund
- A repair, where appropriate
- Another remedy required by applicable law
You do not lose any statutory consumer rights simply because you did not contact us within our voluntary 30-day return period.
6. United States
Customers located in the United States retain all rights available under applicable federal and state consumer protection laws.
Our 30-day voluntary return policy does not limit any rights that cannot legally be waived.
For shipping, VEYHLA will make reasonable efforts to ship orders within the delivery timeframe advertised at the time of purchase.
Under the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, sellers must have a reasonable basis for shipping within the advertised timeframe or, if no timeframe is stated, generally within 30 days. If a seller cannot ship within the promised timeframe, applicable rules may require appropriate notice and an opportunity to cancel for a prompt refund.
Nothing in this policy is intended to restrict rights provided by applicable U.S. federal or state law.
7. United Kingdom
Customers in the United Kingdom may have statutory cancellation rights in addition to our 30-day voluntary return policy.
For qualifying online purchases, UK consumers generally have the right to cancel an order within 14 days of receiving the goods, without providing a reason. After notifying the seller, the consumer generally has a further 14 days to return the goods.
Where the statutory cancellation right applies:
- You do not generally need to provide a reason for cancellation.
- You may inspect the goods as you reasonably would in a shop.
- You may be responsible for return postage where permitted by law and where the required information was provided before purchase.
- Standard delivery charges are generally refundable.
- If you selected a more expensive delivery method, only the cost of the least expensive standard delivery option generally needs to be refunded.
- Refunds will be processed within the timeframe required by applicable UK law.
Under UK rules, refunds for qualifying cancellations generally must be made within 14 days of the applicable event specified by law, including the relevant return of goods or evidence of return.
Certain statutory exceptions may apply, including certain personalized or made-to-order goods.
Our 30-day return policy is intended to provide an additional voluntary return period where applicable and does not replace or reduce UK statutory cancellation rights.
8. Canada
Customers in Canada retain all rights provided by applicable federal, provincial, and territorial laws.
Our 30-day voluntary return policy allows eligible customers to request a return within 30 days of receiving their order.
Canadian law does not generally require businesses to accept returns simply because a customer changes their mind, although businesses may voluntarily provide return or exchange policies. Separate legal protections may apply to defective or misrepresented products.
Accordingly, our 30-day policy applies as a voluntary return benefit and does not limit any mandatory rights or remedies available under applicable Canadian law.
9. Australia
Customers in Australia are protected by the Australian Consumer Law (ACL) where applicable.
Our 30-day voluntary return policy does not replace or restrict Australian Consumer Law consumer guarantees.
Australian consumer guarantees apply automatically to eligible purchases and cannot be excluded by a store's return policy.
If a product does not meet an applicable consumer guarantee, you may be entitled to a remedy such as:
- Repair
- Replacement
- Refund
- Cancellation
- Compensation for reasonably foreseeable loss or damage
The appropriate remedy depends on the circumstances and the nature and seriousness of the problem.
A voluntary change-of-mind return is different from a remedy for a product that fails to meet an Australian Consumer Law guarantee.
Australian Consumer Law Notice
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy is intended to exclude or limit these rights.
10. Items Not Eligible for Our Voluntary Return Policy
Unless required otherwise by applicable law, our voluntary 30-day change-of-mind return policy may not apply to:
- Personalized or specially made jewelry
- Custom or engraved products
- Products altered or resized at the customer's request
- Items that have been worn or used beyond reasonable inspection
- Items damaged through misuse or improper handling
- Items intentionally damaged after delivery
- Items missing essential components because of customer handling
- Gift cards, where applicable
These exclusions do not remove or restrict statutory rights.
For example, a defective or non-conforming product may still qualify for a legally required remedy even if it falls within one of the categories above.
11. Sale Items & Promotional Purchases
Sale items and products purchased using promotional discounts may be eligible for our 30-day return policy unless the applicable promotion clearly states otherwise.
However, sale items are not excluded from mandatory consumer protections.
If a product is defective, misrepresented, unsafe, or otherwise fails to meet a mandatory consumer guarantee, applicable law will determine the available remedy.
In particular, Australian Consumer Law rights cannot be removed by a "final sale" or "no refunds" statement.
12. Exchanges
We generally do not offer direct exchanges.
If you would like a different size, style, or product, the fastest option is generally to:
- Contact us regarding your original order.
- Request a return where eligible.
- Return the original item according to our return instructions.
- Place a new order for the desired product.
This does not affect any statutory replacement rights that may apply to defective, incorrect, or non-conforming products.
13. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account depends on your bank, credit card issuer, payment provider, or other financial institution.
We will process approved refunds within the timeframe required by applicable law.
For voluntary returns, we aim to process refunds promptly after the returned item has been received and inspected.
14. Refunds for UK Statutory Cancellations
Where a UK statutory cancellation right applies, VEYHLA will process the refund in accordance with applicable UK law.
The refund will generally include the cost of standard delivery paid for the original order.
If a customer selected a more expensive delivery method, VEYHLA generally only needs to refund the cost of the least expensive standard delivery option offered.
Where permitted by law, an appropriate deduction may be made if the value of the goods has been reduced by handling beyond what is reasonably necessary to establish their nature, characteristics, and functionality.
15. Refund Delays
If your refund has been approved but has not yet appeared in your account, please first check with:
- Your bank
- Your credit card provider
- Your payment provider
Financial institutions may require additional processing time.
If you have completed these steps and still have not received your refund, please contact:
16. Order Cancellation Requests
If you wish to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to cancel orders that have not yet entered fulfillment or shipment.
However, we cannot guarantee that a cancellation request can be completed after an order has been processed or shipped.
Where a statutory cancellation right applies, such as the applicable UK distance-selling cancellation right, that statutory right will remain available regardless of whether an order has already entered fulfillment, subject to applicable law and exceptions.
17. Jewelry Condition & Care
Jewelry should be handled with reasonable care.
To help maintain the condition of your jewelry, we recommend:
- Removing jewelry before showering or bathing
- Removing jewelry before swimming
- Avoiding prolonged exposure to water
- Avoiding direct contact with perfume
- Avoiding direct contact with lotions and cosmetics
- Avoiding harsh chemicals and cleaning products
- Storing jewelry in a dry place
- Avoiding excessive impact, bending, or scratching
Normal wear and tear, accidental damage, misuse, or damage caused after delivery may not qualify for a voluntary change-of-mind return.
This does not affect statutory rights where applicable law provides a remedy.
18. Returns From International Customers
Because VEYHLA is an international online retailer, return procedures may vary depending on the customer's country.
Customers should always contact VEYHLA before returning an item.
We will provide the appropriate return instructions for the order.
Where applicable law requires VEYHLA to provide or pay for return shipping, we will comply with those requirements.
Customers should not independently ship a return to our suppliers, fulfillment partners, or any address that has not been provided by VEYHLA.
19. No Physical Store or In-Person Returns
VEYHLA is an online-only ecommerce business.
We do not operate a customer-facing physical store, showroom, or retail location.
Customers cannot visit a VEYHLA physical location to return or exchange merchandise.
All returns, refunds, exchanges, and customer service matters are handled online through:
An appropriate return address will be provided when a return has been approved.
20. No Waiver of Legal Rights
Nothing in this policy is intended to:
- Exclude statutory consumer guarantees
- Remove mandatory cancellation rights
- Restrict legally required refunds
- Exclude legally required repairs or replacements
- Limit consumer protections that cannot legally be excluded
- Prevent a customer from exercising a legal right
If any part of this policy conflicts with a mandatory law applicable to your purchase, the mandatory law will prevail to the extent of the conflict.
21. Contact VEYHLA
For questions regarding returns, refunds, exchanges, damaged products, defective products, or cancellations, please contact us:
VEYHLA
Website: veyhla.com
Email: contactveyhla@gmail.com
VEYHLA is an online-only ecommerce business and does not operate a customer-facing physical store or showroom.
We are committed to handling customer requests fairly, transparently, and in accordance with applicable consumer protection laws.