Shipping policy

VEYHLA — Shipping Policy

Last Updated: September 2026

At VEYHLA, we carefully prepare and process every order so your jewelry can make its way to you safely.

We currently offer shipping to customers in the United States, United Kingdom, Canada, and Australia.

Please review the information below before placing your order.

1. SHIPPING COST

A flat shipping fee of US$8.00 applies to eligible orders.

The applicable shipping charge will be displayed during checkout before you complete your purchase.

Shipping fees may vary only where otherwise clearly stated at checkout or in a specific promotional offer.

2. ORDER PROCESSING

Orders are generally processed within 2–5 business days after payment has been successfully received.

Business days do not include weekends or public holidays.

During periods of high order volume, holidays, promotions, or other circumstances outside our reasonable control, processing may take longer.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

3. ESTIMATED DELIVERY TIMES

Estimated delivery times are:

Destination Estimated Delivery
United States 10–25 business days
United Kingdom 10–25 business days
Canada 10–25 business days
Australia 10–25 business days

These are estimated delivery times, not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier, customs processing, local postal services, weather, holidays, and other circumstances outside our reasonable control.

Please allow additional time during periods of unusually high shipping volume.

4. TRACKING

When tracking is available for your shipment, tracking information will be sent to the email address provided at checkout.

Please note that tracking information may take several business days to become active after the package has been shipped.

Some international shipments may have limited tracking information depending on the carrier and destination.

If tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building reception, or your local carrier.

If you still cannot locate your package, contact us at contactveyhla@gmail.com and we will assist you.

5. CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the US$8 shipping fee and may be the responsibility of the customer.

VEYHLA does not control the amount of customs duties or import charges imposed by local authorities.

Customers are responsible for complying with applicable import requirements in their country.

6. SHIPPING DELAYS

Delivery estimates are provided in good faith but are not guaranteed.

Delays may occur because of:

  • Customs inspections or processing;
  • Shipping carrier delays;
  • Incorrect or incomplete delivery information;
  • Weather conditions;
  • Public holidays;
  • High shipping volumes;
  • Transportation disruptions;
  • International shipping restrictions; or
  • Other circumstances outside our reasonable control.

If your order is delayed, please contact us at contactveyhla@gmail.com and we will do our best to assist.

Nothing in this Shipping Policy limits any consumer rights or remedies available under applicable law.

7. INCORRECT SHIPPING INFORMATION

Please carefully review your shipping information before completing your order.

If you realize that you entered an incorrect or incomplete address, contact us as soon as possible at contactveyhla@gmail.com.

We will make reasonable efforts to update the shipping information before your order is processed or shipped. However, we cannot guarantee that changes can be made after processing has begun.

If an order is returned to us because the customer provided an incorrect or incomplete address, additional shipping costs may apply to resend the package, where permitted by applicable law.

8. LOST OR MISSING PACKAGES

If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery window, please contact us at:

contactveyhla@gmail.com

We may contact the shipping carrier or fulfillment provider to investigate the shipment.

Where required by applicable consumer law, VEYHLA will provide an appropriate remedy for orders that are lost, undelivered, or otherwise not received.

9. DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as reasonably possible at contactveyhla@gmail.com.

Please include:

  • Your order number;
  • A description of the issue; and
  • Clear photographs of the package and product.

We will review the situation and determine the appropriate remedy in accordance with our Refund & Return Policy and applicable consumer protection laws.

10. DELIVERY TO THE CUSTOMER

Orders are delivered to the shipping address provided during checkout.

VEYHLA is an online-only ecommerce business and does not operate a customer-facing physical store, showroom, or retail location.

Customers cannot collect orders or make purchases directly from a physical VEYHLA location.

11. DELIVERY ADDRESS AND P.O. BOXES

Please provide a complete and accurate delivery address at checkout.

Some carriers or shipping services may have restrictions regarding P.O. Boxes, military addresses, remote areas, or certain territories.

If a particular shipping destination is unavailable, this will generally be indicated during checkout.

12. SHIPPING TO DIFFERENT COUNTRIES

We currently ship to:

  • United States
  • United Kingdom
  • Canada
  • Australia

Shipping availability may change from time to time due to carrier restrictions, customs requirements, or other operational considerations.

13. ORDER CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible at contactveyhla@gmail.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

Your statutory cancellation and consumer rights remain unaffected.

14. CONTACT US

If you have any questions about shipping or delivery, please contact us:

VEYHLA
Email: contactveyhla@gmail.com
Website: veyhla.com

We are happy to assist with questions regarding your order, tracking information, delivery, or shipping issues.